The BID Service division ensures your sawmill will be operational for many years to come. By offering routine maintenance, spare parts and tuning services, we help production stay in top shape. With our network of knowledgeable, efficient and professional technicians, as well as our team of specialists in mechanics, automation and optimization, we guarantee a quick response anywhere in the world.

Our 24/7 phone support ensures that, in the event of an emergency, your crisis will be dealt with immediately. After receiving your call, we assemble the resources needed to minimize the effects of production stoppage, as well as forward your request to one of our qualified technicians who will be able to help you. Our broad inventory of mechanical, hydraulic, pneumatic and electrical parts, and our promise of a fast delivery, ensures your mill will be running smoothly again as soon as possible.

Our EverBlue Program aims to continually renew the effective lifespan of the installed BID Group base of equipment via our onsite experts, aftermarket subscription-based programs and preventative maintenance plans. The program, which includes an Optimization Upkeep Plan covering the software, technology updates and hardware, and commission, an Expert Care Plan covering lighting maintenance and system calibrations, as well as ensuring a grade specialist onsite to maximize grade recovery, and a Preventative Maintenance Plan that includes phone support, service plans, parts discounts, and flat service rates that guarantee no OT premiums. 

“The training class was a success. I received a lot of positive feedback from our attendees. We were very pleased with the strength of BID Group Service’s optimization team and their level of expertise as well as the hands-on training provided. I expect to see tangible results and expect that we will likely do this training again next year.… and possibly make it a yearly occurrence.”

– Jose Guthrie
West Fraser